Support
How can we help?
Email us and a person will reply. Please tell us your phone model, your Android version and what happened.
An answer was wrong
AI answers can be wrong, so check important facts against the document. To tell us about a wrong answer, tap Report this answer in the app. Your own email app opens with the report filled in. Nothing is sent unless you send it.
Common questions
How big is the download, and do I need Wi-Fi?
The app downloads its AI model once: about 340 MB for the Lite model, or about 980 MB for the Plus model. Use Wi-Fi if you can. If the download stops, check your connection and free storage, then tap Download again on the same screen.
I already have the model file. Can I use it?
Yes. On the setup screen, or in Settings, tap I already have the model file and choose it. The app copies it and skips the download.
Does it work without the internet?
Yes. After the model is on your phone, asking questions and editing work with no connection.
Which phones can run it?
A 64-bit Android phone with Android 8.0 or later. The larger Plus model needs a phone with about 12 GB of memory. The app shows which model it recommends for your phone.
Which files can it open?
Word (DOCX), Excel (XLSX), PowerPoint (PPTX), PDF and plain text (TXT). PDFs are read-only: you can ask about them, but not edit them.
Where is my edited file?
Changes you accept are saved when you tap Save copy. Android asks where to save the copy and what to call it. Your original file is never overwritten.
How many free AI actions do I get?
3 AI actions a day, plus one Pro mode run to try it. The daily count starts again each day. Opening and reading documents and the built-in checks are always free.
I bought Pro. How do I get it on a new phone or after reinstalling?
Sign in to Google Play with the same Google account. In the app, go to Settings, then Pro, tap See Pro, and tap Restore purchase.
Can I get a refund?
Purchases are made through Google Play, so refunds are handled by Google Play. See Google's page on refunds on Google Play. If something went wrong with the app itself, email us too.
Do you keep my documents?
No. Your documents, questions and answers stay on your phone. Read the privacy policy for the details.